Privacy Statement

Insignum doo Rujanska
11
10000 Zagreb
Phone Number: 01/777 0 111
E-mail:  centar@insignum.hr

Purpose of the data processing / legal basis: The information you provide to us when filling out the contact form, phone call or e-mail is treated confidentially. We use your information solely for the purpose of processing your request. The legal basis for data processing is Art. 6 (1) (f) General Data Protection Regulation (GDPR). Insignum’s legitimate interest arises from an interest in responding to the requests of our customers and visitors to this Website and thus maintaining and encouraging their satisfaction.

Recipients / categories of recipients:  We generally do not pass information to third parties outside of Insignum. In exceptional cases, data is processed by our billing executors. We have carefully selected and verified them and are bound by the contract under Art. 28. General Data Protection Regulation (GDPR). Furthermore, there is a possibility that in order to process your request, parts of this request must be forwarded to the contracting partners (eg suppliers in case of a product-specific request).
In these cases, the request is previously anonymized so that the third party cannot contact you. If your information in the individual case is to be forwarded further, we will notify you in advance and seek your consent.

Storage period / criteria for determining storage period:  All personal information you provide to us through requests (suggestions, praise or criticism) on this site or by e-mail will be deleted or anonymously deleted at least 90 days after our last reply. The 90-day shelf life stems from the fact that, after responding as a customer, you can contact us again for the same thing, and in that case we need to be able to build on our previous correspondence. Experience has shown that after 90 days of our answers no longer return questions.

This website uses so-called “cookies”. Cookies are small text files that are sent from our web server to your end device (personal computer, laptop, smartphone or tablet) when you visit our website and are stored there in the Internet browser you are using. The cookies used can fulfill different functions. In the sections below, you will find information on the individual uses of the various cookies that may be used.

You can customize your browser to notify you when cookies are set. This allows you to have a clear understanding of the use of cookies. In addition, you can set your browser to generally not accept cookies or not to accept cookies from individual providers. However, please be aware that this may compromise the functionality of this website.

3.1 Internet tracking using Google Analytics

Purpose of data processing / legal basis: This persistent cookie enables you to re-identify your browser the next time you visit this site. This is for promotional purposes, for market research purposes and for the targeted design of our website.

Information collected through Google Analytics will not be used to personally identify visitors to this site. The usage information stored in the cookie is also not associated with the personal information of the pseudonym bearer. The legal basis for this storage and use through a permanent cookie is Art. 6 (1) (f) General Data Protection Regulation (GDPR). You can object to the collection and storage of data at any time by using a persistent, forward-looking cookie. For this purpose you just have to click here the appropriate link. Recipients / categories of recipients: Your data is processed / transmitted to Insignum doo to the following recipients (Insignum Expert Sector for Marketing / Corporate Communications). In the event that Google or other technical service providers access the data for support purposes, data processing agreements have been entered into with them in accordance with Art. 28. General Data Protection Regulation (GDPR).

3.2 Storage Period / Criteria for Determining the Storage Period in the Case of Cookies

Session cookies are deleted after the end of your Internet session (closing the browser program).
Permanent cookies remain in your browser until you manually delete them.

According to Art. 15 (1) of the General Data Protection Regulation (GDPR), you have the right, upon request, to obtain information on your personal information stored at Insignum doo free of charge.

Furthermore, if there are legal prerequisites, you are entitled to rectification (Article 16 of the General Data Protection Regulation (GDPR)), deletion (Article 17 of the General Data Protection Regulation (GDPR)) and processing restriction (Article 18 of the General data protection regulations (GDPR) of your personal information. If the data processing is based on Art. 6 (1) (e) or (f) of the General Data Protection Regulation (GDPR), you have the right to object in accordance with Art. 21. General Data Protection Regulation (GDPR). If you object to data processing, it will not apply in the future unless the processing manager proves that there are compelling legitimate reasons for further processing that outweigh your interest in the recall. If you have provided the processed data yourself, you have the right to transfer the data in accordance with Art. 20 of the General Data Protection Regulation (GDPR).

If the processing of data is based on consent in accordance with Art. 6 (1) (a) or Art. 9 (2) (a) The General Data Protection Regulation (GDPR), you may at any time revoke consent with effect for the future without affecting the lawfulness of the processing so far.

Contact the Data Protection Officer in writing or via email in the above cases and if you have any questions or concerns.

In addition, you have the right to appeal to the Data Protection Supervisor. You are responsible for the data protection authority located in the country in which you live or where the head of processing is located.

Insignum doo Rujanska
11
10000 Zagreb
Phone Number: 01/777 0 111
E-mail:  centar@insignum.hr